Many mail order companies also operate a retail outlet. Both channels ideally need to be integrated to Inventory for efficient fulfilment.
If the retail outlet is on another geographic location to the mail order site, the EPoS module can work on line or as a stand-alone unit and update the main database with an occasional batch process through a modem.
The system works with an EPoS till including touch screen systems and as well as a PC.
For more details, please phone Alex Dare in the UK office on +44(0)1242 222132 or email firstname.lastname@example.org
For North America please phone Dennis Butler at 1-888-269-0535 or email email@example.com or visit www.trilogynorthamerica.com
In a retail outlet, many customers do not want to offer their names and addresses. The Trilogy EPoS module will allow you to process an order while adjusting the inventory.
If you run a membership scheme or have specific customers who have special pricing for various products, the EPoS system will display the correct price for that particular account.
All refunds are checked against receipt numbers, the purchased stock and the original payment to guard against fraudulent returns.
If a particular item is out of stock in the shop, it is easy to view alternatives or find out if the item is available in another location.
The till has a login name and password, so you can confidently offer commission or incentive schemes to your sales personnel. A report can be run to view who has sold what product.